Problem solutions


19. Trunks

19.1. Avaya Trunks - Digit Absorbtion

Q: You can see how in this case telcom is sending 7 digits and we are removing 3...

A: Simple: 4 digit lenght. I don't know the form as you have to do a display dialplan ana but if you substract the 3 digits you are absorbing from the 7 digits that the telco is sending, it means your dialplan has 4 digit length extensions defined.

19.2 Avaya Trunks - Digit Insertion...

Q:Now, if we would had a dialplan where our extension would be 71xxxxx what would you setup in here if your telco would send you 4 digits ?

If you have 7 digits extension but the telco is sending only 4 numbers that you have to add teh missing 3 ... In this case the 710...

12. Hunt groups.

The group extension is missing from the picture ! This group does not have a number .

10. The dialplan.

Notice how the lenght of the FAC's is 1 ? That means that as soon as you will dial a * or a # the system would go to the feature access code table to see what to do with that code. Remember when i was saying ... THE CLOSEST MATCH ? Well, in this case, as soon as it reachs 1 digit (and that would be the * or #) the system would stop "listening" for more digits. The correct entry should be *, 3, FAC and #, 3, FAC not *,1,FAC and #,1,FAC  in the case that we use a 2 digit FAC code ... *xx and #xx.


  1. Just arrived at this site, nice.
    Wanting to know more about Caller Application in MM

  2. How to check alarms and errors on PRI Issue

  3. really helpful.
    thank you admin.

  4. Hi , If we activate EC500 in avaya phone , So the call came and picked from mobile till now am clear.
    If another call comes or is in queue is it possible to pick another call from avaya phone ?

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