All Avaya questions lead TOAVAYA.COM- Free Avaya Training Free Avaya training for everyone!

Avaya OneX Communicator is a softphone delivered by Avaya. You can use it when you are connected remotely or you can use it to control your phone (rather then pressing the keys). I'll quickly go over the steps required to setup Avaya OneX Communicator: First, you have to know that in order to login you will need a CLAN ip ...

Recently, somebody asked me how to deploy a caller application in Avaya Modular Messeging. Here is a step by step tutorial. 1. RDP into one of your MAS (modular messeging application servers). Open the location where the .uma file is located and double click it. Or you can Open MM Caller Applications and select open application by right clicking on ...

I promised i will speak a little about the hunt groups and the coverage answer group in the previous post. I'll try to give a light explanation of what they are and how they are used. Also this post tries to explain ways to implement hot lines(one number for multiple people). Please note that i'm not going to cover how ...

Remember when you added a station that you had to add a coverage path ? At the point I was a little vague and i said it's used for voicemail mainly. We will go deeper into the coverage paths today and see what they are. Basically, a coverage path tells the system  what to do if you're not answering the ...

The Dialplan. TAC, DAC, FAC, EXT, ATTD ... Someone explain all these to me you say and here I am. Keep on reading for all the info you will need on the dialplan. Comes with examples and also has a trick in it. Would you be able to find it ?

So, we spoke about how the system distinguishes between different types of phone buttons on the Avaya Phones. We'll try to present in this module some of the most useful buttons that one can program into the system. Again, we'll be tackling the 9640 as this is one of the advanced models and will give us more flexibility. I’ll explain ...

Page 3 allows you to force an extension to forward under conditional rules. I never had to go in and set anything here. Before we dig into page 4 (button programming) let's discuss this a little bit. We'll try answering the question on how to program your avaya phone. As you can see on the phone, on a 9640 you ...

So, i had some close friends telling me the other day that they were confused in regards to the phone numbers. I'll try to explain it as best as i can. This post tries to answer questions like "what is an NNX" or "what is an NPA" or even the generic "how a phone call is made"  ? Basically, at ...

In here we will discuss about how to add a 9640 station. First, login into the system and issue the command add station extension. You will see the image like below. Change the type to 9640. For the name type in Lastname, Fistname of the user (the reason we're doing this is because Directory searches are based on the lastname). ...

We will start speaking about the changes that a MAC (modify/add/change) admin would do. Most of the times the company implementing the system will put into effect all the local rules of dial plan, rules and permissions. Most of the changes that you will do will be station related. I mean how often does your telephony provider gives you a ...