If you remember I've said that the trunks are the way a call gets out of the system. It's important to make this small distinction. Direct dialing is when you dial a extension in your system according to the dialplan. Indirect dialing assumes that you will leave the system via a trunk. But the trunk is just the way to ...Read More »
OneX Speech Intro – What is OneX Speech?
First, what is OneX Speech ? I'm pretty sure that some of you heard of the product already but not exactly sure on all the capacities of it. Here is the techsheets from Avaya. Meanwhile, if you don't feel like reading this here is a small explanation of it. Avaya OneX Speech is a voice recognition software that integrates with your Communication ...Read More »
How E911 works.
Here is a very interesting short video made by Avaya that explains how E911 works.Read More »
19. Trunks and signaling groups
Trunks. They are the hands of our system as they allow us to receive or make outside calls. Basically, if you were to consider your phone at home an extension, then the cable connecting your phone to the central office (also known as CO in telecom) would be the trunk for that system. Now, the trunks have some characteristics set ...Read More »
18. Add station -part 6- analog phones and TTI
Analog stations They are a little bit more tricky then VoIP Station. The biggest difference between a VoIP phone and an analog one is the fact that the analog phone actually connects into a physical port and you have to specify that one. Now, your Avaya CM it's a server but all the circuits terminate in a board and boards go into ...Read More »
17. Add station -part 5- conference phones.
Now that we spoke about coverage paths, button types COR and COS, we can easily go forward and discuss about how to add other stations, particular Analog stations and Conference Phones (both analog and VoIP). This section will discuss how to add an Avaya conference phones. At this point Avaya has a conference phone that is H.323 compatible called Avaya 1692. Now, ...Read More »
16. Class-of-service – COS
This is the final chapter in the basic admin module. We will discuss about Class of Service. It's used in the station management and it specifies what are the permissions (as in features) that the user is entitled to. Please don't be confused between this and the user admin in the CM. We are speaking here about the station alone. ...Read More »
15. Class of Restriction – COR – Advanced.
As you can recall, I've said that you cannot add or remove a COR. The Avaya system has 995 CORs that can be changed. As a result you don't have a command like add cor-group [x] or remove cor-group [x]. The command to work with a cor is .... (i knew you will know this one) change cor-group x You ...Read More »
14. Class of Restriction – COR – basic
Class of Restriction... One of the biggest nebula for beginners. What is this and where do we use it ? Well, if you remember in the Add station - Part 1 in step 5 I've said you should put in there the COR. Here is that image again. You can see that in this case this station has a COR of ...Read More »
13. How to add an user in Avaya Aura CM
Well, we will finish the first module of our training by explaining how admins are added into CM and how to setup permissions for them. Maybe you have a junior in your deparment, or maybe you want your helpdesk departments to do password resets. The way it works is like this. You setup users-profiles in your CM using tutty or ...Read More »