We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be done only once (defining the config set). Once the config set has been defined to add a new user ...

In the next two lessons we'll be discussion about the options that are available to our "mobile" (or more like mobile phone carrying) users. There are basically two very helpful options that a mobile user can use: 1. EC500 and 2. XMOBILE stations In this part of the course we'll be covering the EC500 portions and then we will be discussing ...

First, what is OneX Speech ? I'm pretty sure that some of you heard of the product already but not exactly sure on all the capacities of it. Here is the techsheets from Avaya. Meanwhile, if you don't feel like reading this here is a small explanation of it. Avaya OneX Speech is a voice recognition software that integrates with your Communication ...

This is the final chapter in the basic admin module. We will discuss about Class of Service. It's used in the station management and it specifies what are the permissions (as in features) that the user  is entitled to. Please don't be confused between this and the user admin in the CM. We are speaking here about the station alone. ...

Avaya OneX Communicator is a softphone delivered by Avaya. You can use it when you are connected remotely or you can use it to control your phone (rather then pressing the keys). I'll quickly go over the steps required to setup Avaya OneX Communicator: First, you have to know that in order to login you will need a CLAN ip ...

In here we will discuss about how to add a 9640 station. First, login into the system and issue the command add station extension. You will see the image like below. Change the type to 9640. For the name type in Lastname, Fistname of the user (the reason we're doing this is because Directory searches are based on the lastname). ...