Step by Step

How to configure EC500 on Avaya CM – EC500 Part 2

We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be done only once (defining the config set). Once the config set has been defined to add a new user ...

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How to use a wav file as Music on Hold

Create the announcement extension. 1)         In CM, build an announcement. Announcement Name: cannot contain any spaces or special characters. In this example I used: Annc Name: Music1  Annc Type: integ-mus Pick a VAL board where music will be stored. Rate will be left at 64. If you do not want this file to be overwritten, select “Y” for Protected. Capture ...

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