Training

9. Add station – part 3 – usual types of buttons

So, we spoke about how the system distinguishes between different types of phone buttons on the Avaya Phones. We'll try to present in this module some of the most useful buttons that one can program into the system. Again, we'll be tackling the 9640 as this is one of the advanced models and will give us more flexibility. I’ll explain ...

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8. Add station – part 2 – button programming.

Page 3 allows you to force an extension to forward under conditional rules. I never had to go in and set anything here. Before we dig into page 4 (button programming) let's discuss this a little bit. We'll try answering the question on how to program your avaya phone. As you can see on the phone, on a 9640 you ...

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7. The phone numbering system

So, i had some close friends telling me the other day that they were confused in regards to the phone numbers. I'll try to explain it as best as i can. This post tries to answer questions like "what is an NNX" or "what is an NPA" or even the generic "how a phone call is made"  ? Basically, at ...

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6. Add station – part 1.

In here we will discuss about how to add a 9640 station. First, login into the system and issue the command add station extension. You will see the image like below. Change the type to 9640. For the name type in Lastname, Fistname of the user (the reason we're doing this is because Directory searches are based on the lastname). ...

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5. The stations

We will start speaking about the changes that a MAC (modify/add/change) admin would do. Most of the times the company implementing the system will put into effect all the local rules of dial plan, rules and permissions. Most of the changes that you will do will be station related. I mean how often does your telephony provider gives you a ...

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4. The Tool – Using tutty in Avaya Aura

Once you double click the saved session in your tutty, you will open a connection to the CM. Select the default emulation (vt100) by pressing ENTER once presented with the question. Once you have the connection open you're actually at the Aura's OS level (Linux in this case). There are a lot of commands that can be issued from this ...

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3. The tool – installing and configuring

So as i was speaking earlier you can use tutty to have a quick tool for administering your PBX. After you got the zip file, extract the file in a folder (i generally use my desktop). In the Host name or IP Address put the ip address of you Aura CM Server then click on telnet. The port will flip ...

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2. The Administrator

So the first thing you have to learn after the Avaya implementation team left you will all that equipment is how to administer it. Sounds easy but the tool they left you, Avaya Site Administrator, might scare you. You can use a basic tool as well called Tutty (probably you know about putty, tutty supports emulation for Avaya as well). ...

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1. The hardware

Before we dig into the depths of software programming I’ll try to address some of the questions regarding the hardware involved in making a call. You probably know at this point that you have a server or more, a “box” with some boards with a lot of lights inside and the phones. Avaya uses these terms when it comes to ...

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Welcome

This is a blog dedicated to all Avaya users. It was so hard for me to learn all this that i've decided that i'll help the people a bit by putting together a small training site where one could get all the info they need. So, welcome and keep on reading.

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