Training

19. Trunks and signaling groups

Trunks. They are the hands of our system as they allow us to receive or make outside calls. Basically, if you were to consider your phone at home an extension, then the cable connecting your phone to the central office (also known as CO in telecom) would be the trunk for that system. Now, the trunks have some characteristics set ...

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18. Add station -part 6- analog phones and TTI

Analog stations They are a little bit more tricky then VoIP Station.  The biggest difference between a VoIP phone and an analog one is the fact that the analog phone actually connects into a physical port and you have to specify that one. Now, your Avaya CM it's a server but all the circuits terminate in a board and boards go into ...

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17. Add station -part 5- conference phones.

Now that we spoke about coverage paths, button types COR and COS, we can easily go forward and discuss about how to add other stations, particular Analog stations and Conference Phones (both analog and VoIP). This section will discuss how to add an Avaya conference phones. At this point Avaya has a conference phone that is H.323 compatible called Avaya 1692. Now, ...

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16. Class-of-service – COS

This is the final chapter in the basic admin module. We will discuss about Class of Service. It's used in the station management and it specifies what are the permissions (as in features) that the user  is entitled to. Please don't be confused between this and the user admin in the CM. We are speaking here about the station alone. ...

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15. Class of Restriction – COR – Advanced.

As you can recall, I've said that you cannot add or remove a COR. The Avaya system has 995 CORs that can be changed. As a result you don't have a command like add cor-group [x] or remove cor-group [x]. The command to work with a cor is .... (i knew you will know this one) change cor-group x You ...

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14. Class of Restriction – COR – basic

Class of Restriction... One of the biggest nebula for beginners. What is this and where do we use it ? Well, if you remember in the Add station - Part 1 in step 5  I've said you should put in there the COR. Here is that image again. You can see that in this case this station has a COR of ...

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13. How to add an user in Avaya Aura CM

Well, we will finish the first module of our training by explaining how admins are added into CM and how to setup permissions for them. Maybe you have a junior in your deparment, or maybe you want your helpdesk departments to do password resets. The way it works is like this. You setup users-profiles in your CM using tutty or ...

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12. Hunt group, coverage answer groups and hotlines – basic

I promised i will speak a little about the hunt groups and the coverage answer group in the previous post. I'll try to give a light explanation of what they are and how they are used. Also this post tries to explain ways to implement hot lines(one number for multiple people). Please note that i'm not going to cover how ...

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11. Coverage Paths

Remember when you added a station that you had to add a coverage path ? At the point I was a little vague and i said it's used for voicemail mainly. We will go deeper into the coverage paths today and see what they are. Basically, a coverage path tells the system  what to do if you're not answering the ...

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10. The Dialplan

The Dialplan. TAC, DAC, FAC, EXT, ATTD ... Someone explain all these to me you say and here I am. Keep on reading for all the info you will need on the dialplan. Comes with examples and also has a trick in it. Would you be able to find it ?

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