So, we spoke about how a call is going out when we spoke about the ARS tables. However, you might ask yourself how does the system know what number to display when you make that outbound call? If you remember, when you're dialing that 9 you're going out a trunk but you are going out as extension 1234 (let's say). ...

Well, first I have to apologize for not writing for so long. We've been blessed with a kid on Dec 27th so there was not a lot of time to write. However, things settled down a bit now so we can carry on with the training and all. In the previous posts we spoke about ARS and what is. A ...

I hope you remember the discussion regarding dialplan (where you added the 9 as a FAC) and the feature access codes because you will need them here. We spoke about how the system knows to access the outer world via routes and trunks and how to restrict the users via the FRL. However, what we did not spoke of was ...

What are the commands associated with route-patterns ? Well, as usual: display route-pattern [number] change route-pattern (no add command, you can just change). I will start with the list command as i want to warn you of a "beginner's" trap. When you execute list route-pattern you might see a screen like this one Don't be fooled by the Name field. ...

If you remember I've said that the trunks are the way a call gets out of the system. It's important to make this small distinction. Direct dialing is when you dial a extension in your system according to the dialplan. Indirect dialing assumes that you will leave the system via a trunk. But the trunk is just the way to ...