We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be done only once (defining the config set). Once the config set has been defined to add a new user ...Read More »
25. Caring for your mobile users – EC500 – Part1
In the next two lessons we'll be discussion about the options that are available to our "mobile" (or more like mobile phone carrying) users. There are basically two very helpful options that a mobile user can use: 1. EC500 and 2. XMOBILE stations In this part of the course we'll be covering the EC500 portions and then we will be discussing ...Read More »
18. Add station -part 6- analog phones and TTI
Analog stations They are a little bit more tricky then VoIP Station. The biggest difference between a VoIP phone and an analog one is the fact that the analog phone actually connects into a physical port and you have to specify that one. Now, your Avaya CM it's a server but all the circuits terminate in a board and boards go into ...Read More »
17. Add station -part 5- conference phones.
Now that we spoke about coverage paths, button types COR and COS, we can easily go forward and discuss about how to add other stations, particular Analog stations and Conference Phones (both analog and VoIP). This section will discuss how to add an Avaya conference phones. At this point Avaya has a conference phone that is H.323 compatible called Avaya 1692. Now, ...Read More »
16. Class-of-service – COS
This is the final chapter in the basic admin module. We will discuss about Class of Service. It's used in the station management and it specifies what are the permissions (as in features) that the user is entitled to. Please don't be confused between this and the user admin in the CM. We are speaking here about the station alone. ...Read More »
14. Class of Restriction – COR – basic
Class of Restriction... One of the biggest nebula for beginners. What is this and where do we use it ? Well, if you remember in the Add station - Part 1 in step 5 I've said you should put in there the COR. Here is that image again. You can see that in this case this station has a COR of ...Read More »
How to login into OneX Communicator.
Avaya OneX Communicator is a softphone delivered by Avaya. You can use it when you are connected remotely or you can use it to control your phone (rather then pressing the keys). I'll quickly go over the steps required to setup Avaya OneX Communicator: First, you have to know that in order to login you will need a CLAN ip ...Read More »
12. Hunt group, coverage answer groups and hotlines – basic
I promised i will speak a little about the hunt groups and the coverage answer group in the previous post. I'll try to give a light explanation of what they are and how they are used. Also this post tries to explain ways to implement hot lines(one number for multiple people). Please note that i'm not going to cover how ...Read More »
11. Coverage Paths
Remember when you added a station that you had to add a coverage path ? At the point I was a little vague and i said it's used for voicemail mainly. We will go deeper into the coverage paths today and see what they are. Basically, a coverage path tells the system what to do if you're not answering the ...Read More »
8. Add station – part 2 – button programming.
Page 3 allows you to force an extension to forward under conditional rules. I never had to go in and set anything here. Before we dig into page 4 (button programming) let's discuss this a little bit. We'll try answering the question on how to program your avaya phone. As you can see on the phone, on a 9640 you ...Read More »