We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be done only once (defining the config set). Once the config set has been defined to add a new user ...

In the next two lessons we'll be discussion about the options that are available to our "mobile" (or more like mobile phone carrying) users. There are basically two very helpful options that a mobile user can use: 1. EC500 and 2. XMOBILE stations In this part of the course we'll be covering the EC500 portions and then we will be discussing ...

So, we spoke about how a call is going out when we spoke about the ARS tables. However, you might ask yourself how does the system know what number to display when you make that outbound call? If you remember, when you're dialing that 9 you're going out a trunk but you are going out as extension 1234 (let's say). ...

Well, first I have to apologize for not writing for so long. We've been blessed with a kid on Dec 27th so there was not a lot of time to write. However, things settled down a bit now so we can carry on with the training and all. In the previous posts we spoke about ARS and what is. A ...

I hope you remember the discussion regarding dialplan (where you added the 9 as a FAC) and the feature access codes because you will need them here. We spoke about how the system knows to access the outer world via routes and trunks and how to restrict the users via the FRL. However, what we did not spoke of was ...

Create the announcement extension. 1)         In CM, build an announcement. Announcement Name: cannot contain any spaces or special characters. In this example I used: Annc Name: Music1  Annc Type: integ-mus Pick a VAL board where music will be stored. Rate will be left at 64. If you do not want this file to be overwritten, select “Y” for Protected. Capture ...

What are the commands associated with route-patterns ? Well, as usual: display route-pattern [number] change route-pattern (no add command, you can just change). I will start with the list command as i want to warn you of a "beginner's" trap. When you execute list route-pattern you might see a screen like this one Don't be fooled by the Name field. ...

If you remember I've said that the trunks are the way a call gets out of the system. It's important to make this small distinction. Direct dialing is when you dial a extension in your system according to the dialplan. Indirect dialing assumes that you will leave the system via a trunk. But the trunk is just the way to ...

Trunks. They are the hands of our system as they allow us to receive or make outside calls. Basically, if you were to consider your phone at home an extension, then the cable connecting your phone to the central office (also known as CO in telecom) would be the trunk for that system. Now, the trunks have some characteristics set ...

Analog stations They are a little bit more tricky then VoIP Station.  The biggest difference between a VoIP phone and an analog one is the fact that the analog phone actually connects into a physical port and you have to specify that one. Now, your Avaya CM it's a server but all the circuits terminate in a board and boards go into ...