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Well, first I have to apologize for not writing for so long. We've been blessed with a kid on Dec 27th so there was not a lot of time to write. However, things settled down a bit now so we can carry on with the training and all. In the previous posts we spoke about ARS and what is. A ...

Have fun!

I hope you remember the discussion regarding dialplan (where you added the 9 as a FAC) and the feature access codes because you will need them here. We spoke about how the system knows to access the outer world via routes and trunks and how to restrict the users via the FRL. However, what we did not spoke of was ...

I had users asking me how to setup analog devices for music on hold. Well, this is going to be probably the shortest post so far. What you have to do is to connect the lineout of a music source (like a cdplayer for example) to an analog port in avaya (where you would normally connect an analog line/phone). The ...

Create the announcement extension. 1)         In CM, build an announcement. Announcement Name: cannot contain any spaces or special characters. In this example I used: Annc Name: Music1  Annc Type: integ-mus Pick a VAL board where music will be stored. Rate will be left at 64. If you do not want this file to be overwritten, select “Y” for Protected. Capture ...