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What are the commands associated with route-patterns ? Well, as usual: display route-pattern [number] change route-pattern (no add command, you can just change). I will start with the list command as i want to warn you of a "beginner's" trap. When you execute list route-pattern you might see a screen like this one Don't be fooled by the Name field. ...

If you remember I've said that the trunks are the way a call gets out of the system. It's important to make this small distinction. Direct dialing is when you dial a extension in your system according to the dialplan. Indirect dialing assumes that you will leave the system via a trunk. But the trunk is just the way to ...

First, what is OneX Speech ? I'm pretty sure that some of you heard of the product already but not exactly sure on all the capacities of it. Here is the techsheets from Avaya. Meanwhile, if you don't feel like reading this here is a small explanation of it. Avaya OneX Speech is a voice recognition software that integrates with your Communication ...

Here is a very interesting short video made by Avaya that explains how E911 works.

Trunks. They are the hands of our system as they allow us to receive or make outside calls. Basically, if you were to consider your phone at home an extension, then the cable connecting your phone to the central office (also known as CO in telecom) would be the trunk for that system. Now, the trunks have some characteristics set ...

Analog stations They are a little bit more tricky then VoIP Station.  The biggest difference between a VoIP phone and an analog one is the fact that the analog phone actually connects into a physical port and you have to specify that one. Now, your Avaya CM it's a server but all the circuits terminate in a board and boards go into ...

Now that we spoke about coverage paths, button types COR and COS, we can easily go forward and discuss about how to add other stations, particular Analog stations and Conference Phones (both analog and VoIP). This section will discuss how to add an Avaya conference phones. At this point Avaya has a conference phone that is H.323 compatible called Avaya 1692. Now, ...

This is the final chapter in the basic admin module. We will discuss about Class of Service. It's used in the station management and it specifies what are the permissions (as in features) that the user  is entitled to. Please don't be confused between this and the user admin in the CM. We are speaking here about the station alone. ...

As you can recall, I've said that you cannot add or remove a COR. The Avaya system has 995 CORs that can be changed. As a result you don't have a command like add cor-group [x] or remove cor-group [x]. The command to work with a cor is .... (i knew you will know this one) change cor-group x You ...

Class of Restriction... One of the biggest nebula for beginners. What is this and where do we use it ? Well, if you remember in the Add station - Part 1 in step 5  I've said you should put in there the COR. Here is that image again. You can see that in this case this station has a COR of ...